Shipping policy

SHIPPING POLICY

Last updated: August 2, 2026

DIGITAL PRODUCT DELIVERY

NeuroQuest Kids sells digital products only. Our products may include downloadable PDF files, printable activities, worksheets, digital workbooks, educational games, journals, guides, checklists, toolkits, and other electronically delivered materials.

No physical product will be shipped to you.

Any books, boxes, binders, cards, worksheets, or other physical-looking products displayed on our website are digital mockups used to illustrate the contents of the downloadable product.

DELIVERY METHOD

After your payment is successfully completed, your digital product will normally be delivered through one or more of the following methods:

  • A download link displayed on the order confirmation page.
  • A download link sent to the email address provided during checkout.
  • Access through your customer account.
  • Access through a digital delivery application.
  • Another electronic delivery method specified on the product page.

Digital delivery is considered completed when the download link, access instructions, or purchased files are made available to the email address or customer account associated with the order.

DELIVERY TIME

Most orders are delivered immediately or within a few minutes after payment confirmation.

In some cases, delivery may take longer because of:

  • Payment verification.
  • Fraud-prevention reviews.
  • Email provider delays.
  • Technical interruptions.
  • Incorrect customer information.
  • Temporary problems involving Shopify or third-party delivery services.

Please allow up to 24 hours for delivery before reporting a missing order.

CHECK YOUR EMAIL FOLDERS

If you do not see your delivery email, check the following folders:

  • Spam.
  • Junk.
  • Promotions.
  • Social.
  • Updates.
  • Other filtered folders.

Search your inbox for messages relating to NeuroQuest Kids, your order confirmation, or your download link.

CUSTOMER RESPONSIBILITY

You are responsible for providing a correct and accessible email address during checkout.

Before completing your purchase, verify that:

  • Your email address is spelled correctly.
  • Your inbox can receive new messages.
  • You have sufficient storage space.
  • Your device can download and save files.
  • Your device has software capable of opening common file formats such as PDF and ZIP.
  • Your internet connection is stable enough to complete the download.

NeuroQuest Kids is not responsible for delays caused by an incorrectly entered email address, a full inbox, blocked emails, customer device limitations, or problems with the customer’s internet provider.

INCORRECT EMAIL ADDRESS

If you entered an incorrect email address during checkout, contact us at:

legal@neuroquest.store

Include:

  • Your full name.
  • Your order number.
  • The incorrect email address used during checkout.
  • The correct email address.
  • Any other information needed to verify the purchase.

We may request additional information to confirm that you are the authorized purchaser before changing the delivery email address.

DOWNLOAD OR ACCESS PROBLEMS

If your download link does not work or you cannot access the purchased files, contact:

legal@neuroquest.store

We may:

  • Resend the delivery email.
  • Provide a replacement download link.
  • Restore customer-account access.
  • Send the files through another reasonable electronic method.
  • Provide basic instructions for opening or downloading the files.

A temporary browser, device, email, storage, internet, printer, or software problem does not mean that the product was not delivered.

We will first attempt to resolve the access problem before determining whether another remedy is appropriate.

DOWNLOAD LIMITS

Download links may contain security restrictions, expiration periods, or download limits to prevent unauthorized sharing and distribution.

Customers should download and securely save their purchased files as soon as possible.

If a legitimate customer reaches a download limit or loses access, they may contact legal@neuroquest.store. Access may be restored after the order and customer identity are verified.

FILE FORMATS AND COMPATIBILITY

Product pages may identify the file formats included with a purchase.

Common formats may include:

  • PDF.
  • ZIP.
  • JPG.
  • PNG.
  • Other digital formats specified on the product page.

You are responsible for ensuring that your device supports the applicable file format.

We do not guarantee compatibility with every:

  • Device.
  • Operating system.
  • Browser.
  • Printer.
  • PDF reader.
  • Mobile application.
  • Third-party software platform.

If a file is not opening properly, contact us before submitting a refund request so that we can attempt to resolve the problem.

PRINTING

Printed results may vary depending on:

  • Printer model.
  • Paper type.
  • Ink or toner levels.
  • Color settings.
  • Scaling settings.
  • Page orientation.
  • Software used to open the file.

NeuroQuest Kids does not provide physical printing or delivery services unless expressly stated otherwise on the product page.

Printing costs, paper, ink, equipment, and related expenses are the customer’s responsibility.

NO PHYSICAL SHIPPING

Because our products are digital:

  • No physical package will be mailed.
  • No tracking number will be issued.
  • No shipping carrier will be used.
  • No shipping address is required for product delivery, except when collected for payment, tax, fraud-prevention, or legal purposes.
  • No shipping fees normally apply unless expressly stated during checkout.

INTERNATIONAL DELIVERY

Digital products may generally be purchased from supported countries and delivered electronically.

Access may be limited in certain regions because of:

  • Legal restrictions.
  • Payment-provider limitations.
  • Sanctions.
  • Tax requirements.
  • Technical availability.
  • Shopify or third-party service restrictions.

Customers are responsible for complying with the laws applicable in their country or region.

ORDER CONFIRMATION

After completing a purchase, you should receive an order confirmation electronically.

The order confirmation may include:

  • Your order number.
  • The product purchased.
  • The amount paid.
  • Billing information.
  • Access or download instructions.

Keep your order confirmation for your records.

REFUNDS

Refund requests are governed by our Refund Policy and 30-Day Money-Back Guarantee.

Experiencing a temporary download or delivery problem does not automatically qualify an order for a refund when we can reasonably restore access or provide the files through another electronic method.

CONTACT INFORMATION

For delivery questions, missing download links, incorrect email addresses, or technical access problems, contact:

NeuroQuest Kids
Email: legal@neuroquest.store