Terms of service

TERMS OF SERVICE

Last updated: August 2, 2026

OVERVIEW

Welcome to NeuroQuest Kids.

The terms “we,” “us,” and “our” refer to NeuroQuest Kids. NeuroQuest Kids operates this website and online store, including all related information, content, features, tools, digital products, downloadable materials, and services offered through it collectively referred to as the “Services.”

Our store is hosted and powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service, together with our Privacy Policy, Refund Policy, and any other policies published on our website, describe your rights and responsibilities when accessing or using the Services.

By visiting our website, purchasing a product, downloading materials, creating an account, or otherwise using the Services, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you must not access or use the Services.

SECTION 1 — ELIGIBILITY AND ACCOUNT ACCESS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, territory, or country of residence.

If you purchase or use our products on behalf of a minor, you represent that you are the minor’s parent, legal guardian, educator, caregiver, or another adult authorized to supervise the minor’s use of the materials.

You may be required to provide information such as your name, email address, billing information, and payment details. You represent that all information provided by you is accurate, current, complete, and lawfully provided.

You are responsible for:

  • Maintaining the confidentiality of your account information and download links.
  • Restricting access to your account and purchased files.
  • Ensuring that your email address is entered correctly at checkout.
  • All activity occurring through your account or purchase credentials.

You may not sell, transfer, sublicense, assign, or share your customer account with another person.

SECTION 2 — DIGITAL PRODUCTS

NeuroQuest Kids sells digital products, which may include:

  • Printable PDF activities.
  • Digital workbooks.
  • Worksheets.
  • Educational games.
  • Journals.
  • Checklists.
  • Visual tools.
  • Routine systems.
  • Focus and self-regulation materials.
  • Parent or caregiver guides.
  • Bonus toolkits.
  • Other downloadable educational resources.

Unless expressly stated otherwise on the product page, no physical product will be shipped to you.

Product images, covers, boxes, books, binders, cards, worksheets, or other physical-looking presentations shown on our website may be digital mockups created to illustrate the contents of the downloadable product.

The purchase of a digital product gives you a limited license to use the product. It does not transfer ownership of the intellectual property, designs, illustrations, text, trademarks, or underlying files to you.

SECTION 3 — DIGITAL DELIVERY

Digital products are generally delivered electronically through one or more of the following methods:

  • A download link displayed after checkout.
  • A link sent to the email address used during checkout.
  • A customer account.
  • A digital delivery application.
  • Another electronic delivery method identified on the product page.

Delivery is considered completed when the download link, access instructions, or digital files are made available to the email address or customer account provided during purchase.

You are responsible for verifying that:

  • Your email address is correct.
  • Your inbox can receive our messages.
  • You check spam, junk, promotions, and filtered folders.
  • Your device has sufficient storage.
  • Your device can open commonly used formats such as PDF and ZIP files.
  • You have access to suitable software or applications for opening the files.

If you experience an access or download problem, contact us at:

legal@neuroquest.store

We may resend the download email, provide a replacement link, or assist you with accessing the files.

Temporary issues involving your email provider, internet connection, browser, device, storage, printer, or third-party software do not automatically mean that the product was not delivered.

SECTION 4 — LICENSE AND PERMITTED USE

Unless a product page expressly grants broader rights, each purchase includes a limited, revocable, non-exclusive, non-transferable license for personal and household use only.

You may:

  • Download the purchased files to your personal devices.
  • Print reasonable copies for your own household.
  • Use the materials with your own child or dependent.
  • Use the materials for private, non-commercial educational activities.

A parent, guardian, caregiver, or educator may assist an authorized child in using the materials.

A standard purchase does not include a classroom license, school-wide license, professional practice license, therapy-center license, resale license, or commercial-use license unless this is expressly stated on the product page.

SECTION 5 — PROHIBITED USE OF DIGITAL PRODUCTS

You may not, without our prior written permission:

  • Resell or redistribute the digital files.
  • Share the files through email, messaging applications, cloud folders, social networks, websites, forums, groups, or file-sharing platforms.
  • Upload the files to Google Drive, Dropbox, OneDrive, Telegram, Facebook groups, marketplaces, repositories, or public databases for access by others.
  • Give the files to another household, customer, teacher, school, business, or organization.
  • Sell printed or modified versions of the materials.
  • Use the materials to create a competing product.
  • Copy, reproduce, extract, trace, translate, modify, or adapt substantial portions of the materials for resale or redistribution.
  • Remove copyright notices, branding, watermarks, trademarks, or identifying information.
  • Claim the materials as your own.
  • Use the materials in paid memberships, courses, subscription libraries, coaching programs, schools, clinics, therapy practices, or businesses without an appropriate license.
  • Use automated systems or artificial intelligence tools to extract, replicate, train on, reproduce, or create derivative commercial products from our materials.
  • Circumvent download limits, security controls, or access restrictions.

Unauthorized sharing or redistribution may result in termination of access, cancellation of licenses, refusal of future service, and legal action where appropriate.

SECTION 6 — EDUCATIONAL PURPOSE AND PARENTAL SUPERVISION

NeuroQuest Kids products are designed as educational and recreational resources for use by parents, guardians, caregivers, educators, and children under appropriate adult supervision.

Our materials are not intended to replace:

  • Medical advice.
  • Psychological treatment.
  • Behavioral therapy.
  • Occupational therapy.
  • Speech therapy.
  • Educational assessment.
  • Diagnosis.
  • Medication.
  • Professional healthcare services.

NeuroQuest Kids does not diagnose, treat, cure, or prevent ADHD or any other medical, developmental, psychological, neurological, or behavioral condition.

Any references to focus, attention, confidence, emotional regulation, routines, memory, independence, or cognitive skills describe the intended educational themes of the activities. Individual experiences and results vary.

You are responsible for determining whether a particular activity is appropriate for the child using it.

An adult should supervise activities involving scissors, pencils, writing tools, small objects, movement exercises, or any other materials that could present a risk if used improperly.

Stop an activity if it causes distress, frustration, discomfort, or safety concerns.

SECTION 7 — PRODUCT INFORMATION

We make reasonable efforts to describe our products accurately. However, product descriptions, images, mockups, previews, colors, illustrations, page counts, file organization, bonuses, and presentation may occasionally contain minor differences.

Colors and appearance may vary depending on:

  • Screen settings.
  • Device type.
  • Printer model.
  • Ink levels.
  • Paper quality.
  • Print settings.
  • Software used to open the files.

We may update, improve, reorganize, replace, or correct digital files when necessary, provided that the essential nature of the purchased product is not materially reduced.

We reserve the right to discontinue, modify, or limit any product, bonus, promotion, or feature at any time.

A bonus is provided as an additional promotional item and may be updated, replaced, or removed from future offers without affecting orders already fulfilled.

SECTION 8 — ORDERS

When you submit an order, you are making an offer to purchase a product under these Terms.

An order is accepted when:

  • Payment is successfully authorized.
  • We confirm the order.
  • Digital access or delivery is provided.

We reserve the right to refuse, limit, cancel, or review an order when we reasonably suspect:

  • Fraud.
  • Unauthorized payment activity.
  • Pricing errors.
  • Technical errors.
  • Abuse of promotions.
  • Abuse of refund policies.
  • Resale or redistribution.
  • Violation of these Terms.

If we cancel an order after receiving payment and before providing the product, we will issue an appropriate refund to the original payment method.

You are responsible for reviewing your order, email address, product selection, and payment information before completing checkout.

SECTION 9 — PRICES, PAYMENTS, AND TAXES

Prices, discounts, promotional offers, bonuses, and product availability may change without notice.

The price charged will be the price displayed and accepted at checkout, subject to correction of obvious pricing or technical errors.

You agree to provide accurate and authorized payment information.

You represent that:

  • You are authorized to use the selected payment method.
  • The payment information is accurate.
  • Charges submitted through your payment method will be honored.
  • You will pay all applicable charges and taxes associated with the purchase.

Prices may be displayed in a selected currency. Your bank or payment provider may apply exchange rates, international transaction charges, or other fees that are outside our control.

Applicable taxes may be calculated and collected based on your location, billing information, applicable laws, and the services of Shopify or our payment providers.

SECTION 10 — PROMOTIONS AND BONUSES

From time to time, we may offer:

  • Promotional prices.
  • Discount codes.
  • Limited-time offers.
  • Bundles.
  • Free bonuses.
  • Order upgrades.
  • Special access.
  • Gifts with purchase.

Promotions may have separate eligibility requirements, expiration dates, restrictions, or terms.

Promotional codes:

  • Must be used before completing checkout.
  • Cannot normally be applied retroactively.
  • May not be combined unless expressly permitted.
  • May be limited to one use per customer, household, email address, payment method, or order.
  • Have no cash value.
  • May be withdrawn if used fraudulently or contrary to their terms.

“Limited time,” “included today,” “free bonus,” or similar promotional language refers to the availability of the offer presented at that time and does not guarantee that the same offer will remain available indefinitely.

SECTION 11 — REFUNDS AND 30-DAY GUARANTEE

Eligible purchases are covered by our 30-Day Money-Back Guarantee, subject to the conditions described in our Refund Policy.

Refund requests must be submitted within 30 calendar days from the date of purchase by contacting:

legal@neuroquest.store

Purchases, refund eligibility, exclusions, processing times, technical access issues, duplicate purchases, and refund abuse are governed by our Refund Policy.

When a full refund is issued:

  • Your license to use the refunded digital product is revoked.
  • You must stop using the materials.
  • You must delete downloaded copies where reasonably possible.
  • You may not continue printing, sharing, distributing, or exploiting the refunded product.
  • We may disable related download links or account access.

Refunds are processed to the original payment method unless otherwise required by law.

SECTION 12 — INTELLECTUAL PROPERTY

The Services and all materials available through them are owned by or licensed to NeuroQuest Kids and are protected by applicable copyright, trademark, design, and intellectual property laws.

Protected materials include, without limitation:

  • Product names.
  • Brand names.
  • Logos.
  • Illustrations.
  • Characters.
  • Covers.
  • Worksheets.
  • Activity designs.
  • Text.
  • Graphics.
  • Icons.
  • Photographs.
  • Videos.
  • Audio.
  • Website content.
  • Product descriptions.
  • Advertising materials.
  • Layouts.
  • Digital files.
  • Downloadable resources.
  • The selection and arrangement of content.

“NeuroQuest Kids,” associated logos, product titles, designs, slogans, and visual branding may be trademarks or protected commercial identifiers.

Nothing in these Terms transfers any intellectual property ownership to you.

All rights not expressly granted are reserved.

SECTION 13 — THIRD-PARTY SERVICES AND LINKS

The Services may use or link to third-party platforms and providers, including:

  • Shopify.
  • Payment processors.
  • Digital delivery applications.
  • Email providers.
  • Analytics services.
  • Advertising platforms.
  • Cloud storage or hosting providers.
  • Social media platforms.

We do not control every third-party service and are not responsible for its independent availability, content, security, terms, privacy practices, or performance.

Your use of a third-party service may be governed by that provider’s separate terms and policies.

Links to third-party websites are provided for convenience and do not necessarily constitute an endorsement.

SECTION 14 — RELATIONSHIP WITH SHOPIFY

NeuroQuest Kids is powered by Shopify, which enables us to provide the online store and related Services.

However, purchases made through our store are transactions directly between you and NeuroQuest Kids.

Shopify is not the seller of NeuroQuest Kids products and is not responsible for the content, quality, performance, delivery, refund, or use of our digital products.

To the fullest extent permitted by applicable law, you release Shopify and its affiliates from claims arising directly from purchases made from NeuroQuest Kids, except where Shopify has independent legal responsibility.

SECTION 15 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, certain personal information may be collected, processed, stored, or transferred by Shopify and other service providers to operate the store, process payments, prevent fraud, deliver products, and provide customer support.

By using the Services, you acknowledge that information may be processed in countries other than your country of residence, subject to applicable privacy laws and contractual protections.

SECTION 16 — REVIEWS, FEEDBACK, AND USER CONTENT

If you submit a review, testimonial, suggestion, image, video, comment, idea, or other content relating to our products or Services, you grant NeuroQuest Kids a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, edit, publish, translate, distribute, and display that content for legitimate business and promotional purposes.

You represent that:

  • You own or control the submitted content.
  • The content is truthful and based on your genuine experience.
  • The content does not violate another person’s rights.
  • The content is not defamatory, unlawful, misleading, obscene, or abusive.
  • Any incentive or compensation connected to the review has been disclosed.

Do not submit photographs, names, personal information, or identifying details of a child unless you are legally authorized to do so.

We may remove or decline content that violates these Terms or applicable law.

SECTION 17 — ERRORS AND INACCURACIES

The Services may occasionally contain typographical errors, technical errors, incorrect prices, incomplete information, or inaccuracies relating to:

  • Product descriptions.
  • Promotions.
  • Page counts.
  • Bonuses.
  • Pricing.
  • Availability.
  • Delivery instructions.
  • File formats.
  • Website content.

We reserve the right to correct errors, update information, or cancel affected orders when reasonably necessary.

If an order is cancelled because of an error after payment has been collected, we will provide an appropriate refund.

SECTION 18 — PROHIBITED USES

You may not use the Services:

  • For unlawful or fraudulent purposes.
  • To violate applicable laws or regulations.
  • To infringe intellectual property rights.
  • To distribute malware, viruses, or harmful code.
  • To obtain unauthorized access to accounts or systems.
  • To interfere with the operation or security of the website.
  • To scrape, copy, harvest, or extract content without authorization.
  • To impersonate another person or entity.
  • To provide false or misleading payment or identity information.
  • To harass, threaten, abuse, or defame another person.
  • To send spam or unauthorized promotional communications.
  • To conduct fraudulent chargebacks.
  • To bypass download restrictions or access controls.
  • To resell, share, or commercially exploit digital products.
  • To use bots, automated agents, scripts, or artificial intelligence systems to copy, extract, replicate, or exploit our Services or materials without written permission.

We may suspend or terminate access when we reasonably believe these Terms have been violated.

SECTION 19 — TERMINATION

We may suspend, restrict, or terminate your access to the Services if you:

  • Violate these Terms.
  • Engage in fraud or abusive conduct.
  • Redistribute our products without authorization.
  • Circumvent access controls.
  • Submit fraudulent disputes or chargebacks.
  • Infringe our intellectual property rights.
  • Create a security risk for the Services or other users.

Termination does not eliminate payment obligations or liability arising before termination.

Sections relating to intellectual property, prohibited uses, disclaimers, limitations of liability, indemnification, dispute resolution, and any provisions that by their nature should survive will continue after termination.

SECTION 20 — DISCLAIMER OF WARRANTIES

Except for any express guarantee stated in our Refund Policy or required by applicable law, the Services and digital products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not guarantee that:

  • The Services will always be uninterrupted or error-free.
  • Every file will be compatible with every device, application, printer, or operating system.
  • Every child will respond to the materials in the same way.
  • Use of the products will produce a specific academic, behavioral, emotional, therapeutic, or developmental result.
  • The products will meet every individual preference or expectation.

No statement on our website should be interpreted as a medical, psychological, therapeutic, or professional guarantee.

Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply to you.

SECTION 21 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, NeuroQuest Kids and its owners, employees, contractors, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from:

  • Use or inability to use the Services.
  • Use of downloaded materials.
  • Loss of files or data.
  • Printing problems.
  • Device incompatibility.
  • Reliance on educational content.
  • Unauthorized access to an account.
  • Third-party services.
  • Lost profits, revenue, opportunities, or savings.

Where liability cannot legally be excluded, our total aggregate liability relating to a purchase will not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

SECTION 22 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless NeuroQuest Kids, Shopify, and their respective affiliates, owners, employees, contractors, agents, licensors, and service providers from third-party claims, damages, losses, liabilities, and reasonable legal costs arising from:

  • Your violation of these Terms.
  • Your unlawful use of the Services.
  • Your unauthorized sharing or resale of digital products.
  • Your infringement of another person’s rights.
  • Content or information submitted by you.
  • Fraudulent or abusive conduct associated with your account or purchase.

SECTION 23 — CONSUMER RIGHTS

These Terms do not limit consumer rights that cannot lawfully be waived or excluded.

Customers in certain jurisdictions may have statutory rights relating to digital content, including remedies when digital content is defective, inaccessible, or materially different from its description.

For customers in the European Union, statutory rules may apply to digital-content conformity and withdrawal rights. The withdrawal right for immediately supplied digital content may end after delivery begins when the customer has expressly consented to immediate performance and acknowledged the resulting loss of that right. These statutory rules operate separately from our voluntary 30-day guarantee.

Where mandatory local law conflicts with these Terms, the mandatory legal requirement will apply.

SECTION 24 — GOVERNING LAW AND DISPUTES

These Terms and any dispute relating to the Services will be governed by the laws applicable to the jurisdiction in which NeuroQuest Kids is legally established, without excluding any mandatory consumer protections that apply in your place of residence.

Before initiating formal proceedings, you agree to contact us at legal@neuroquest.store and provide a reasonable opportunity to investigate and resolve the issue.

Nothing in this section prevents either party from seeking urgent relief relating to fraud, security, misuse, or intellectual property infringement.

SECTION 25 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law or removed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 26 — WAIVER

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

A waiver is effective only when expressly provided in writing by an authorized representative of NeuroQuest Kids.

SECTION 27 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, and other policies published on the website, constitute the entire agreement between you and NeuroQuest Kids concerning the Services.

They replace prior communications or agreements relating to the same subject matter.

SECTION 28 — ASSIGNMENT

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a restructuring, sale, merger, acquisition, transfer of assets, or change of service provider, subject to applicable law.

SECTION 29 — CHANGES TO THESE TERMS

We may update these Terms to reflect changes in:

  • Our products.
  • Our Services.
  • Our business practices.
  • Shopify functionality.
  • Payment systems.
  • Applicable laws.
  • Security requirements.

The current version will be published on this page with an updated revision date.

Material changes will take effect as required by applicable law. Continued use of the Services after an update constitutes acceptance of the revised Terms, where legally permitted.

The terms in effect at the time of purchase will generally apply to that transaction, except when a later change is legally required or provides greater protection to the customer.

SECTION 30 — CONTACT INFORMATION

Questions about these Terms of Service, digital-product access, licensing, intellectual property, or legal matters should be sent to:

NeuroQuest Kids
Email: legal@neuroquest.store